Contact Us & FAQ

FAQ

Swell Composites will donate $5 from every order to a COVID-19 Charity.

Swell Composites is fortunate that we have been able to stay open during this pandemic by adhering to government health and safety guidelines. We will continue to adhere to these guidelines and stay open as long as the government allows. 

We want to do our part to help our communities get through this pandemic as safely as possible. If you have any questions about our policies, please email or call us.

Stay home, stay safe & wash your hands!

If you have any technical questions about your resin project call our helpline, staffed by Composite Material Engineers 310-882-2120. We also have some great tips and tricks on our Entropy Resins Care and Handling instructions blog post.

Due to some operational changes at our warehouse, we no longer offer pickup. We ship to anywhere in Canada directly to your door! If you have any questions about shipping we recommend, adding everything you want to your cart and going to the checkout page. Fill in your email and Shipping Address, click Continue to Shipping. Once you are on the Shipping page call or email us and we can adjust your cart and help you with any questions you have. This helps expedite the checkout process for everyone involved.

It’s always best and faster if you place your order online. If you have questions about what products you should order, our recommended process is too add everything you want to your cart and go to the checkout page. Fill in your email and Shipping Address, click Continue to Shipping. Once you are on the Shipping page call or email us and we can adjust your cart and help you with any questions you have. This helps expedite the checkout process for everyone involved.

It’s always best and faster if you place your order online. If you have questions about what products you should order, our recommended process is too add everything you want to your cart and go to the checkout page. Fill in your email and Shipping Address, click Continue to Shipping. Once you are on the Shipping page call or email us and we can adjust your cart and help you with any questions you have. This helps expedite the checkout process for everyone involved.

We try to ship all orders within 48 hours of receiving them. You will receive an email from (sales [at] halftimeholdings.com) and (orders [at] swellcompsites.com) with your tracking info once an order has been shipped. On average you can expect your order 5 business days after you recived your tracking number.

Swell Composites operates out of a shared warehousing co-operative owned and operated by Halftime Holdings Ltd. Halftime Holdings is our shipping partner and they process all of our shipments. When you place an order you will receive an email from (sales [at] halftimeholdings.com) and (orders [at] swellcomposites.com) with your tracking info once an order has been shipped.

We look to source all our packing materials locally and we use recycled boxes as well as re-use all previous packaging when possible. When necessary we will use biodegradable packing “peanuts”. These are made of cornstarch and dissolve in water. Please don’t eat them they don’t taste very good, we know!

We offer all local manufacturers a very competitive “Manufacturers Rate” on all our products. We like to support our local and Canadian manufacturers with rates that help them be competitive. We strive to buy local and support local suppliers. If we don’t have it we will refer you to someone that does.

Yes! We offer 10%OFF all Resins and Pigments. Please add everything you want to your cart and go to the checkout page. Fill in your email and Shipping Address, click Continue to Shipping. Once you are on the Shipping page email us and we can adjust your cart and help you with any questions you have, and will send you a Student promo code to use at checkout! This helps expedite the checkout process for everyone involved.

Read about our Return Policy here.

Contact Us

  
I have a questions about what to order? If you have questions about what products you should order, our recommended process is too add everything you want to your cart and go to the checkout page. Fill in your email and Shipping Address, click Continue to Shipping. Once you are on the Shipping page call or email us and we can adjust your cart and help you with any questions you have. This helps expedite the checkout process for everyone involved.

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SWELL COMPOSITES
877-611-0600 (Toll-Free)
604-273-9458 (Office)
Email

5930 No.6 Road, Suite 305
Richmond, British Columbia
V6V 1Z1 Canada
Google Maps Link

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